Most of us know have dreaded a conversation we just have to have! Knowing the outcome we want from these critical or ‘crucial conversations’, and practising the skills needed to tackle them with confidence can help.

Participants describe their upcoming workplace situation, from their own and their counterparts point of view. A skilled corporate actor will embody that person. It could be a difficult direct report, disgruntled colleague, intimidating manager or demanding client. The participant focuses on effective behaviours, like building rapport, active listening, influencing skills or non-verbal communication. Any meeting which causes stress just thinking about it can be rehearsed and prepared for.

Powerful learning occurs because the process replicates relevant real life situations. A constructive approach is rehearsed, useful communication skills are practiced, instant feedback and coaching is given and the conversation re-enacted until your staff member feels confident about tackling the future conversation.

Also known as ‘Real Play’, critical conversations usually occur in small groups. Participants support each other to examine their scenario with constructive feedback and strict confidentiality.

At Peers and Players we are passionate about this process and the positive effect it can have on the workplace.

Critical conversations or ‘Real Play’ with Peers and Players